Freeing you to do the business of healthcare
We keep your Telehealth applications, IT systems, and patient scheduling services up and running so you can keep providing patient care throughout the COVID-19 pandemic and beyond.
Freeing you to do the business of healthcare
We keep your Telehealth applications, IT systems, and patient scheduling services up and running so you can keep providing patient care throughout the COVID-19 pandemic and beyond.
We keep your Telehealth applications, IT systems, and patient scheduling services up and running so you can keep providing patient care throughout the COVID-19 pandemic and beyond.
The landscape will continue to change, and we're here for you... Let's move Forward Together!
Running a healthcare practice in the days of COVID-19 can be challenging, but we’ve got this. Path Forward has been supporting healthcare practices for nearly 20 years. We’re here to help you move from reacting to planning to thriving – all without interrupting your focus on delivering excellent patient care.
We have the expertise, tools and services for making sure your practice is running smoothly no matter the COVID circumstances. Now is the time for healthcare practices to shape new operations and communications to support the new normal and Path Forward can help you do that. Let’s move #ForwardTogether.
Check out how we’re making a difference!
Explore Ways to Create an Exceptional Patient Experience
If your goal is to:
Offer your patients a seamless and consistent concierge experience every time they communicate with your organization, through any channel, at any location, for any provider or specialty…
And you want to solve challenges surrounding:
- Patient leakage by offering full patient access to multiple services, speaking with the same agent
- Staffing limitations of single-specialty-trained staff
- Quality and compliance of following complex provider workflows, routing protocols, and constantly changing on call schedules
- Lack of transparency of new patient allocation and overall performance measurement
- Disjointed omni-channel communications platforms for patients and staff
If your goal is to:
Provide a live, personalized 1:1 interaction every time, answer every patient call more quickly, serve patients more completely and compassionately…
And you want to solve:
- Staff strain caused by front office scheduling gaps, turnover and absenteeism
- Clinical staff resource-drain, talent allocation
- Limited patient access options after-hours and weekends
- Capacity for proactive patient outreach for health maintenance reminders, test orders and post procedure follow up
- Staffing for unpredictable call volume
What can you expect with Path Forward IT as your partner?
Path Forward IT’s highly trained experts are focused solely on solving the problems faced by specialty healthcare providers. We offer insights and best-in-class IT and scheduling solutions that improve the patient experience and alleviate day-to-day operational headaches.
Solve IT problems swiftly and accurately
Simplified patient scheduling
Greater practice efficiency
Greater peace of mind about system security
Patient-focused IT fromcoast-to-coast
Our healthcare-specific experts have managed nearly every EMR and PM system on the market. Through our work with thousands of practices all over the country, we can help you stay on the leading edge.
Consult With UsOffering 24/7/365 live patient scheduling has been a real game changer for us.
“Jewett is committed to making orthopaedic care easily accessible, and using PatientSync with LYP patient scheduling services are an important part of that promise. The LYP team’s clear understanding of healthcare and exceptionally great service are a seamless extension of our practice.”
You should expect more.
Unlike any other IT provider, we can support multiple issues in one call! We have experience supporting every EMR while troubleshooting issues in the commonly used healthcare applications.
| Is Your Practice Challenged By... |
|
|
|---|---|---|
IT Support |
Information Technology skillsets that continue to evolve making it difficult to staff and support and internal IT team Keeping up with 24/7 Healthcare IT knowledge of specialty-specific systems Being “nickel and dimed” for IT scope add-ons IT barriers that prevent my practice from growing |
We can incorporate your existing IT professionals into our IT infrastructure and allow them to serve your organization We’re truly staffed 24/7 with live, US-based engineers — not “on-call” We know all EMR systems and most healthcare applications We establish unlimited scope agreements Our team is experienced in helping organizations scale nationally, and we can share those experiences with you! |
Patient Access |
Memorization of practice protocols and physician preferences that ultimately lead to errors and re-booking Manual updates into the EHR generated by call logs and notes from after-hours answering services Workflows that are nearly impossible to trace, phone systems that can’t measure call types or quality Taking 6 months or longer to training new staff to schedule patients |
We create guided workflows customized to each physician’s preferences We can answer your phones 24/7 using your workflow to schedule patients directly into your EHR Our phone systems provide valuable data and metrics to monitor call volumes, patient types and more Training new call associates on the guided workflow takes only about 3 weeks
|
Data & System Security |
Unstructured data formats that complicate data recovery efforts Lack of familiarity with HIPAA protocols Disruptions to your business continuity due to lack of a fast, reliable DR plan
|
We offer EHR-specific data redundancy so you can continue seeing patients even when the EMR is down Nearly 20 years in business, we are fluent in Healthcare and fluent in HIPAA We can restore your operations faster and more securely with healthcare specific data recovery |
Click on each section to reveal more information.
Information Technology skillsets that continue to evolve making it difficult to staff and support and internal IT team
Keeping up with 24/7 Healthcare
IT knowledge of specialty-specific systems
Being “nickel and dimed” for IT scope add-ons
IT barriers that prevent my practice from growing
Memorization of practice protocols and physician preferences that ultimately lead to errors and re-booking
Manual updates into the EHR generated by call logs and notes from after-hours answering services
Workflows that are nearly impossible to trace, phone systems that can’t measure call types or quality
Taking 6 months or longer to training new staff to schedule patients
Unstructured data formats that complicate data recovery efforts
Lack of familiarity with HIPAA protocols
Disruptions to your business continuity due to lack of a fast, reliable DR plan