iVY On Demand

Live Patient Scheduling Services – Just When You Need It

iVY On Demand

Path Forward associates answer inbound phone calls on a per-minute basis anytime you

need it with the ability to schedule patients in real-time, directly into your EHR using iVY.

This solves for after-hours, overflow calls and coverage for staffing gaps.

iVY On Demand

Patient Scheduling Services
– Just When You Need It

 

Path Forward associates answer inbound phone calls on a per-minute basis anytime you need it with the ability to schedule patients in real-time, directly into your EHR using iVY. This solves for after-hours, overflow calls and coverage for staffing gaps.

Ivy On Demand

iVY OnDemand Chart

Nights, weekends and holidays, we offer the same medical phone services and patient scheduling, directly interacting with your EHR and PM systems in real-time.

 

You are only charged for the active time our associates spend answering your phones and scheduling your patients.

Seamless Patient Experience

Your patients won’t be able to detect any difference between when you answer the phone or when we do.

 

Our associates follow your customized iVY patient scheduling workflow, including built-in phone scripting, to ensure every part of the phone conversation mirrors your practice – from the greeting to the appointment confirmation.

 

Our associates use your customized Ivy Works and Ivy Connect systems, interacting with your PM and EHR, providing a seamless experience for your patients and allowing them to book appointments 24/7/365.

Seamless Patient Experience

Your patients won’t be able to detect any difference between when you answer the phone or when we do.

 

Our associates follow your customized iVY patient scheduling workflow, including built-in phone scripting, to ensure every part of the phone conversation mirrors your practice – from the greeting to the appointment confirmation.

 

Our associates use your customized Ivy Works and Ivy Connect systems, interacting with your PM and EHR, providing a seamless experience for your patients and allowing them to book appointments 24/7/365.

Superior Accuracy

Your iVY workflow can be updated in real-time to reflect any changes in physician availability, office procedures or any other preference. Your staff and ours will see the exact same updated scheduling workflow, ensuring protocols are followed and patients are matched with the right physician at the right time and location.

Traceability

iVY provides built-in traceability with automatic recording of every phone call that is tied to the workflow path taken, for quality assurance and process improvement purposes.