iVY Perform

SUPERCHARGE YOUR PATIENT CONTACT CENTER WITH iVY

iVY Perform

Performance Management that Fuels Excellence

Improving the Human Side of Patient Access

ConnectCONNECT
Technology is important, but nothing replaces the opportunity to connect with another human.

GrowthGROWTH
Enabling your contact center agents for success and career growth is just as important as using the right technology.

MonitorMONITOR
Monitor your agent’s productivity and performance.

What’s Included in iVY Perform?

Quality

  • Call Assessments
  • Agent Quality
  • Quality Reporting
  • Patient Surveys

Performance Management

  • Recruiting
  • Attendance Tracking
  • Performance Reporting
  • Analytics

Continuous Improvement & Optimization

  • Training
  • Advisory
  • Process Improvement
  • Patient Surveys
  • Real-time updates

iVY Perform & iVY SaaS

iVY Perform is the professional services aspect of iVY SaaS. It supports the iVY Works guided workflow and iVY Connect cloud-based phone system.

Check Out the Whole iVY Suite of Solutions

iVY SaaSSuite Success

iVY ConnectAccessing Success

iVY WorksGuiding Success

iVY On Demand
Anytime Success

iVY WorksSpecialized Success