Consistency, Accuracy and Productivity Increase and Organizational Goals are Met.
How does it work?
Your associates simply follow a phone script and series of screens that are dynamically generated based on the information they just entered in the previous step.
Behind the scenes, iVY Works follows a detailed, customized decision map, designed to your practice’s exact specifications to guide the call through the right path.
iVY Works is integrated with the iVY Connect cloud-based phone system, supported by the professional services of iVY Perform.