YOUR VENDOR SHOULD FIT LIKE A GLOVE.
YOUR PRACTICE IS UNIQUE.
YOUR SOLUTIONS SHOULD BE, TOO.
We only serve physician practices, and we realize there’s no such thing as a one-size-fits-all solution. So when it comes to your specific IT needs, we’ve got the dexterity to craft customized solutions that truly fit.
SOLUTIONS TAILORED JUST FOR YOU.
We provide a range of engagement levels that can fill in the gaps for clients with sophisticated IT teams, or provide full day-to-day support and management for offices that need more help.
Complete IT Service
For many of our clients we serve as their complete IT team, from CIO to boots on the ground. These clients effectively “outsource” all their IT needs to our team, and we manage the rest.
Already have boots on the ground? We love to work with existing internal IT departments to help where we are needed, whether that be with 24/7 desk support, IT consulting, or application performance management.
Many healthcare organizations have great internal IT teams or existing vendor partnerships and tap us for extra capacity or our amazing healthcare expertise and experience on a project basis.
SO, HOW ARE WE DIFFERENT?
We care about your patients like you do. Focusing only on healthcare, our team empathetically serves our clients so they can focus on patients.
We’re a single vendor with a deep bench. We have every resource your practice could need, from HL7 experts to database analysts and systems engineers. You won't need another vendor for any technology need when working with us.
The answer to every IT challenge can't be just to buy something—at least not in healthcare. We leverage our experience with similar organizations to bring creative solutions to our clients every day.
We aren't bragging here, but we’re the most “non-IT” IT people you’ll ever meet. We’re fun to work with and can explain technical issues in non-technical terms. We are partners with our clients and enjoy long-term relationships.
It's not what you say, it's how you say it. From timely ticket updates to agenda-driven weekly project updates to emergency response notifications, you’ll always know what’s going on—without having to ask for an update.
Managed IT Service Offerings
24/7 Service Desk
Path Forward’s US-based IT support engineers are always available —day or night—every day of the year. And while the vast majority of Service Desk support can be accomplished remotely, we’re also able to dispatch friendly, capable, hands-on local support engineers who are our own employees (not contractors) as necessary.
If you aren’t familiar with the terms RTO and RPO, you should just go ahead and call us now. Disaster Recovery and Business Continuity planning don’t have to cost a fortune, and the reality is that many physician practices are not equipped to handle extended-downtime situations. Our team can create practical solutions to help you care for patients in the event of an emergency.
In healthcare, wireless performance is critical to keeping your physicians running on time. Our team of experts will evaluate and configure your environment to keep doctors and patients connected and on time.
While there’s no question that cloud computing technologies represent an undeniably positive trend in Information Technology, making partially informed decisions too soon (or too late) can be just as bad as doing nothing. Talk to us about building a plan to move your organization to the Cloud at a pace—and in a sequence—that makes sense for your business.
Knowing what to purchase for your practice and when doesn't have to be like solving a puzzle. We provide unbiased recommendations based on our exclusive focus serving clients just like you. This ensures you have a clear plan on what technology investments need to be made to keep pace with your practice’s needs, and when.
Communicating with patients efficiently is paramount. We can help our customers select and implement any telephone system and provide ongoing support and management as an embedded part of our IT services.