With iVY,appointment accuracyis effortless.

iVY is Live Patient Scheduling Made Simple, Intelligent,

Available Around-the-Clock

 

iVY is a combination of cloud-based medical phone service and patient scheduling

software securely integrated into your existing EHR and PM systems. We customize iVY

to your practice’s unique preferences and protocols and we build-in custom reporting

features to help you track key performance indicators like patient call analytics and

service mix reports.

iVY is Live Patient Scheduling Made Simple, Intelligent, Available
Around-the-Clock

 

iVY is a combination cloud-based medical phone service and patient scheduling software that is customized to your practice’s unique preferences and protocols.

iVY On Demand

Path Forward associates schedule your patients during nights and weekends, fill-in for your staff or take overflow calls as needed.

Your internal call center staff uses the same iVY platform as our associates – built to take your call center to the next level.

Path Forward associates answer 100% of your inbound calls, 24/7/365, using iVY to schedule patients directly into your EHR.

  • Built-in call priority for referring physicians
  • VIP treatment for your affiliate teams or employers
  • Outbound appointment reminders
  • Secure mobile, chat, text enabled
  • Recordings and contact logs automatically tied to each patient record
  • Custom service mix reports
  • After-hours phone services and scheduling
  • Daytime overflow call handling
  • Coverage for staffing gaps
  • Easy-to-follow, guided workflow
  • 100% customized to your practice
  • Integrated with your EHR and PM

iVY Simplifies Your Patient Scheduling

iVY improves the patient scheduling experience by guiding the associate through the call and scheduling process, prompting specific steps, options and script to ensure consistency, accuracy and efficiency

Your Patients Want to Talk with a Human Being

When patients call your practice, they expect to connect directly with a real person without computerized and impersonal phone prompts that slow them down

Here’s What iVY Can Do For You

iVY is a suite of intelligent patient access and scheduling solutions that securely integrates with your existing EHR and PM systems

Here’s What iVY Can Do For You

iVY is a suite of intelligent patient access and scheduling solutions that securely integrates with your existing EHR and PM systems

MaximizeMAXIMIZE
Your appointment
schedule

ExpediteEXPEDITE
Patient documentation processes

ResolveRESOLVE
More patient
calls faster

DivertDIVERT
Unnecessary
ER visits