We recognize that many employers choose to post only positive constructive responses, even to reviews that are inaccurate or attacks. While we respect their decision, we feel a strong responsibility to protect our current employees who uphold our standards and act as good stewards to each other and our clients.
Here is our values-driven approach to online employer reviews:
We are a service-based company and our people are our greatest asset. Without great people, we can’t provide great service.
Everyone makes mistakes. We will take responsibility for all accurate reviews and accounts of situations even if it doesn’t put us in the best light.
We are not interested in defaming the character of anyone, including former employees or interview candidates who were not hired.
We will respond to every review, and we will be transparent about reviews that we feel are inaccurate or are posted in bad faith.
Our actions and our responses are guided by our values and mission.
We stand by our people and support them in the difficult choices they sometimes make, including when it’s time to exit an employee.
Come grow and move your career forward.
We Protect our People
We value transparency, respect the opinions of others, and are ready to own our faults. However, employer review sites can become an outlet for disgruntled people to retaliate for a situation that didn’t end in their favor. We respect our people and feel a responsibility to protect then, so we won’t we won’t tolerate vengeful posts that personally attack our hardworking team members. Every story has two sides. But to fully understand each situation requires a level of detail that can’t be explained well in a review post. Most often, the disgruntled reviewer doesn’t take responsibility for their part. Asking an employee to leave is always a last resort. We try to understand their point of view, provide additional training and go the extra mile to give them grace when necessary. But sometimes an employee doesn’t work out, and we need to part ways.
Values lead our work and our perspective on review sites everyday.
Our core values guide our decisions and actions, shape our culture, and create our community. They also guide this approach to online review sites. We hire our team members based on character–integrity, ability to show empathy, and commitment to great service. This values-based approach has proven successful in building the awesome team of people we have in place today!