Spotlight on Success
Ivy Ortho 24/7/35
A large orthopedic practice in Cincinnati fully outsources their contact center to us. Path Forward utilizes Ivy SaaS and Path Forward-employed resources to serve the clients’ patients 24/7/365.
Path Forward provides Ivy SaaS to a multi-specialty group in New Jersey. Path Forward’s employed agents work in tandem with client agents for daytime coverage, overflow, and after-hours and weekends. Path Forward answers calls completely independently, utilizing their Ivy workflows, and working directly in their practice management EHR.
For more than 10 years Path Forward has helped pave the way for Beacon’s continuous fast-paced growth. Path Forward is Beacon’s trusted partner for IT Support, Advisory services and patient contact center services – helping improve the experience for hundreds of patients, athletes and school teams.